Terms & Conditions of Service
These Terms and Conditions govern all parcel dispatch, intra-city courier, nationwide linehaul transport, warehousing, and cash-on-delivery (COD) fulfillment services provided by Errand Dot NG Limited.
Agreement to Terms
By accessing or using the services provided by Errand Dot NG Limited (“Errand.ng”, “we”, “us”, or “our”), you agree to comply with and be bound by the following terms and conditions. If you do not accept these terms, please do not use our website or services.
1Service Overview
Errand.ng provides same-day collection, intra-city courier dispatch, and reliable interstate linehaul logistics across all 36 Nigerian States plus the Federal Capital Territory (FCT), Abuja, for parcels weighing up to 50kg.
We also handle long-distance transport of merchant packages, corporate documents, industrial goods, groceries, and bulk items on request. For custom contracts or heavy freight, please reach out to our team.
2Services Offered
Collection & delivery within 24 to 72 hours across major interstate routes throughout Nigeria.
Rapid collection within 30 mins – 3 hours; fast doorstep delivery within 30 mins – 4 hours in active intra-state zones.
Specialized long-haul cargo, truckload distribution, and corporate courier contracts. Contact us for custom quotes!
3Booking & Cut-Off Time
- Standard Delivery: Orders must be placed by 5:00 PM for next-day dispatch.
- Priority Delivery: Orders must be placed by 1:00 PM for same-day service (subject to rider availability and route conditions).
- All bookings must be completed through our online platform (www.errand.ng) or verified business channels.
- Full payment is required at the time of booking via debit card, bank transfer, Paystack, Flutterwave, or merchant wallet.
4Weight & Size Limits
- The standard maximum parcel weight on regular dispatch runs is 50kg (with instant rate calculator pricing covering 0.5kg – 10kg packages).
- Parcels must be securely packed, sealed, and ready for pickup at the agreed time.
- Shipments exceeding 50kg or requiring van/truck haulage are arranged as custom freight.
5Custom Quotes & Quick Inquiries
For custom quotes, bulk merchant discounts, long-distance freight, or questions, please reach out via:
6Waiting Time Policy
• The first 5 minutes at pickup or delivery are completely complimentary.
• After the complimentary period, waiting time is billed at ₦500 per 10-minute block (or part thereof) to ensure drivers stay on schedule for other customers.
7Pricing, Pickup Options & Billing
Pricing is transparently calculated based on destination zone, package weight bracket, and your selected pickup method:
* All rates are quoted in Nigerian Naira (₦). Minimum order thresholds apply based on municipal boundaries.
8Insurance & Liability
- Each parcel is automatically covered by our standard Goods-in-Transit (GIT) insurance policy for up to ₦20,000.
- Customers sending items of higher value (electronics, gadgets, jewelry) are advised to declare the item and arrange supplemental insurance coverage prior to dispatch.
- Errand.ng is not liable for loss or damage exceeding the declared limit unless supplemental insurance was booked and confirmed.
- We are not liable for indirect or consequential losses, including delays caused by extreme weather, major traffic gridlock, or third-party vehicle breakdowns.
9. Exclusions & Prohibited Items
We do not accept the following for delivery under any circumstances:
10Cancellations & Refunds
- Orders can be cancelled up to 1 hour before scheduled rider collection for a 100% full refund.
- Cancellations made after the driver has already arrived at the pickup location will incur a ₦1,000 trip-attempt fee to reimburse the rider.
11Customer Responsibilities
- Ensure accurate pickup and delivery addresses, landmarks, and contact phone numbers.
- Be available or ensure an authorized contact is available to hand over or receive the parcel.
- Confirm delivery via your unique doorstep OTP code upon physical handover.
12Amendments & Governing Law
Errand Dot NG Limited may update these terms at any time with or without prior notice. Updates will be published directly on this page with the revised effective date.
These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be submitted to the competent courts of Lagos State, Nigeria.