Privacy Policy & Data Protection
Errand Dot NG Limited is committed to maintaining the highest standards of confidentiality, data integrity, and privacy protection. This Privacy Policy details how we collect, process, store, and safeguard your personal details and logistics telemetry across our platforms.
Our Safety & Trust Promise
At Errand Dot NG Limited (“we”, “us”, or “our”), we believe moving packages across Nigeria should come with total peace of mind. This policy explains in plain, honest language how we look after your data, why we need it, and how we keep it safe when you use our website, mobile tools, or delivery services.
1Company Information
- Company Name: Errand Dot NG Limited
- Entity: Incorporated in Nigeria (Corporate Affairs Commission)
- Registered Office: Victoria Island / Ikeja, Lagos State, Nigeria
- Official Website: www.errand.ng
- General & Support Contact: info@errand.ng / 0903 000 9736
2Information We Collect
We only collect the essentials needed to pick up, route, and safely hand over your packages:
Your full name, phone number, email address, pickup address, recipient contact, and doorstep landmarks.
Card transactions are securely handled by PCI-DSS certified partners (Paystack, Flutterwave). We never see or store your payment card numbers.
Standard technical data collected automatically, such as IP address, browser type, device details, and session cookies for instant rate calculations.
3How We Use Your Information
Your details are used strictly for legitimate delivery and customer service operations:
- Order Fulfillment: To dispatch riders, route packages across Nigerian state linehauls, and deliver right to the recipient’s door.
- Live Updates & Doorstep OTP: To text or WhatsApp you status alerts, waybill tracking links, and secure One-Time Passwords (OTPs) for safe handovers.
- Customer Care: To answer questions, resolve dispatch challenges, and handle transit insurance claims promptly.
- Legal Compliance: To comply with Nigerian courier regulations under NIPOST CRD, accounting laws, and anti-fraud checks.
- Continuous Improvement: To optimize our website, rate estimator tools, and delivery times based on aggregated analytics.
4Data Sharing & Third-Party Disclosures
We do not sell, rent, or trade your personal information to third parties or marketing brokers. We only share details with trusted parties when strictly necessary:
Assigned dispatch riders (who only receive the address & phone required for that run), SMS gateway partners (for OTP codes), and payment processors.
Only when strictly required by Nigerian law, valid court orders, or law enforcement bodies (NDLEA, Police, or NIPOST CRD) for fraud and safety investigations.
5Your Rights (Under NDPA 2023 & Global Standards)
Under the Nigeria Data Protection Act (NDPA 2023) and modern privacy frameworks, you have clear rights over your data:
Request a copy of the personal information we hold on file for you.
Update or correct any outdated phone numbers, addresses, or profile details.
Request that we delete your account and personal data, subject to legal auditing requirements.
Opt out of promotional emails or non-essential communications at any time.
To exercise your rights, email us at info@errand.ng or privacy@errand.ng. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you have unresolved privacy concerns.
6Data Retention
We keep your personal information only as long as needed to complete your delivery orders, resolve any disputes, and fulfill statutory tax and record-keeping duties under Nigerian law. Waybill transaction histories are archived securely and purged in accordance with our data management policies.
7Security
We use bank-grade 256-bit SSL encryption, firewalled servers, restricted staff access controls, and automated OTP delivery safeguards to keep your information secure. While no online platform can guarantee 100% invulnerability, we continually monitor and strengthen our infrastructure against emerging threats.
8Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria (including the Nigeria Data Protection Act 2023).
9Copyright Notice
All content on this website, including text, graphics, logos, icons, interface designs, and code, is the property of Errand Dot NG Limited unless otherwise noted. Unauthorized copying, distribution, or reproduction is strictly prohibited.